MyParking customer service

You can do it through your User Profile. You just have to log in and then you will be able to modify many data through your account. If you do not have an account yet, sign up with the same email address you used to book.

If you need to change car park or parking area (indoor/outdoor, keep keys, car valet/shuttle bus), first of all you have to do a new booking. If you had paid your booking online, the new booking must be prepaid too. Log in to your account and follow the cancellation procedure, specifying the new booking code. We will refund your previous booking on the same credit card (or PayPal account) you used for the payment. If you do not have an account yet, sign up.

If your booked period has already begun, then you can pay the difference for the additional day(s) upon your return. Please inform the parking personnel.

Otherwise, you have to do a new booking. If you had paid your booking online, the new booking must be prepaid too. Log in to your account and follow the cancellation procedure, specifying the new booking code. If you do not have an account yet, sign up.

To cancel the reservation, please log in to your account and click on MY BOOKINGS menu; select the reservation to be canceled and follow the steps. If you do not have an account yet, please sign up.

Up to 24 hours before the booked entrance time

You can cancel your booking and choose between two refund options:

- a credit code equal to the entire amount paid. The MyParking credit code does not expire and can be used in its entirety or on multiple bookings.

- a cash refund, which will be credited through the payment method previously used. Due to the financial and administrative costs, for the management of the reimbursement 5% of the amount will be retained, with a minimum of 5.00 Euro. In case the cancelled booking is replaced by a new prepaid booking, the whole amount will be refunded.

Less than 24 hours before entry

In the event of strikes, cancellations, or unforeseen events, MyParking comes to your aid, offering you the chance to request a refund up to the booked entrance time. Log in to your Reserved Area and follow the steps. Your request will be forwarded to the parking management, which will be able to give you a feedback, positive or negative, within a few days. If the car park gives a positive response, the refund will be issued by MyParking via credit code.

Write us at assistenza@myparking.it specifying your booking code and explaining what happened. We will verify and find a solution!

We suggest you to print and take the voucher confirmation with you. As an alternative you can show the voucher from your device or simply communicate your booking code to the parking personnel.
Please note that in some cases it is necessary to print your booking confirmation because you will find attached a coupon to access the car park.

The times are approximate and are useful for the parking personnel to offer the best service. Please inform the parking personnel in case you have to change your entry ore exit time.

Within a couple of days you will receive an email with the credit to be used for future bookings or a refund, according to our terms of use . In peak demand periods (e.g. airline strike), it may take a few more days, never more than 15, promised.

You can cancel your reservation by yourself using your MyParking Account, up to 24 hours before the reserved entrance. If you have not yet activated your MyParking Account, please sign up with the same email you used to make your reservation.

Alternatively, call the car park staff at the phone number you find on your MyParking booking confirmation email and they will cancel the booking.

If there are Telepass lanes at the car park entrance and you wish to avoid an additional payment, you must remove and screen your device or place it in the glove compartment of your car.
Telepass also offers the possibility of deactivating the "Parking Service" from the Reserved Area of the website; the operation can be reversed in the same way. More information on Telepass.com

If there are Telepass lanes at the car park entrance and you wish to avoid an additional payment, you must remove and screen your device or place it in the glove compartment of your car.
Telepass also offers the possibility of deactivating the "Parking Service" from the Reserved Area of the website; the operation can be reversed in the same way. More information on Telepass.com